For most property management service providers, Tenant Relations is a line item on an operating statement referring to the annual ice cream social. At DRCPM, Tenant Relations is the lifeblood of our company and the properties we manage.
Over the past seven years, DRCPM has maintained a 96% renewal rate for its existing tenants. This is accomplished by paying attention to details, knowing tenants by name and believing no problem is too small.
Tenant Relations at DRCPM means providing the right workplace environment for every tenant. This, in turn, helps to shape workplace culture, improves productivity and elevates everyone’s bottom line.
Ice cream socials are nice, and we do them too, but it’s what a property management provider does the other 364 days of the year that shapes Tenant Relations. At the end of the day, a happy tenant becomes a renewed tenant, and that makes everyone happy.